ZenAlgo's Privacy Policy

Last Updated: 20.1.2025

1. Introduction

Welcome to our platform/webpage zenalgo.io, operated by KUMAMI Solutions s.r.o., with its registered office at Jurečkova 1811/18, Moravská Ostrava, 702 00, Czech Republic, ID: 11742739, registered in the commercial registrar administrated by the Regional Court of Ostrava, file no.: C 86731 (hereinafter referred to as the "ZenAlgo", "we", "us" and "our"). By accessing or using our platform, you consent to the data practices described in this Privacy Notice and agree to comply with these Privacy Notice, which apply to all visitors, users, and others who access or use the platform.

At ZenAlgo, we are committed to protecting your privacy and takes data protection responsibilities seriously. This Privacy Policy explains how we collect, use, and share your information when you use our platform.

2. What Personal Data Does ZenAlgo Collect and Process?

ZenAlgo collects and processes the following categories of personal data:

  • Personal Identification Data: Email address.

ZenAlgo does not collect biometric data, government identifiers, transaction information, or any other sensitive categories of perosnal data.

Payment Information: Payment details (and other user's details such as name/surname, email address, address, nationality, and similar data) are securely processed by Stripe. We do not store or process payment information directly on our servers.

3. Why Does ZenAlgo Process My Personal Data?

ZenAlgo processes personal data for purposes such as:

  • Managing your account.
  • Providing customer support.
  • Sending relevant notifications about your subscription, including TradingView indicator invitations.
  • Communicating updates, promotions, and news related to our services (with the option to opt-out of such communications).
  • Complying with legal and regulatory requirements.
  • Conducting internal research and business operations.

4. Data Sharing

ZenAlgo does not share your personal information with third parties, except as necessary to process payments through Stripe. Stripe handles your payment information securely, and their privacy practices govern the handling of your payment details. You may find Stripe privacy policy here: https://stripe.com/en-cz/privacy

5. How Secure is My Information?

ZenAlgo implements robust security measures, including encryption and restricted access, to protect personal data from unauthorized access, loss, or misuse. While we strive to use industry-standard methods to safeguard your information, no method of transmission over the internet or electronic storage is entirely secure.

6. What Rights Do I Have?

Users have the following rights concerning their personal data:

  • Access: Obtain confirmation of data processing and access your data.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request the deletion of data under certain conditions.
  • Objection: Object to processing for legitimate interests or marketing.
  • Restriction: Temporarily restrict processing in certain situations.
  • Data Portability: Request data transfer to another controller.
  • Consent Withdrawal: Withdraw consent for data processing where applicable.
  • Complaints: File complaints with a local data protection authority.

To exercise these rights, please contact ZenAlgo at info@zenalgo.io. We will respond to your request within a reasonable timeframe.

7. Retention of Personal Data

ZenAlgo retains personal data only as long as necessary for legal, business, or regulatory purposes. Examples include retaining financial records to comply with tax regulations or account-related data for dispute resolution.

8. Cookies and Similar Technologies

ZenAlgo uses cookies and similar technologies to enhance user experience and improve its services. This section outlines our cookie practices:

8.1. What Are Cookies?

Cookies are small text files stored on your device when visiting a website. They store information such as preferences, content viewed, and session details. We only use first-party cookies, i.e. cookies Managed by ZenAlgo.

8.2. Why Do We Use Cookies?

Cookies help improve user experience by enabling functionalities such as:

  • Efficient navigation.
  • Remembering preferences.
  • Delivering personalized content and ads.

8.3. Does ZenAlgo Use Cookies for Analytics?

Yes, ZenAlgo uses cookie data for:

  • Understanding user behavior.
  • Providing tailored content and offers.

8.4. Types of Cookies

ZenAlgo uses the following categories of cookies:

  • Functionality Cookies: These cookies support enhanced functionalities and personalization, such as remembering preferences. Disabling them may affect certain features.
  • Analytics Cookies: These cookies help measure and analyze site performance and user behavior to improve the website and user experience. The data collected is aggregated and anonymous.

8.5. Managing Cookies

You can adjust your cookie preferences through ZenAlgo's cookie settings center or modify your browser settings to block or delete cookies. Note that disabling cookies may affect your experience with our services.

For further details or assistance with managing cookies, contact ZenAlgo at info@zenalgo.io.

9. Changes to This Privacy Notice

ZenAlgo may update this Privacy Notice to reflect changes in its practices or legal requirements. Users will be notified of significant updates through the website or email. The "Last Updated" date at the top reflects the latest revision.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@zenalgo.io. We are dedicated to addressing any concerns you may have.